Cancellation and Refund Policy — merhaba.io

Last updated: June 2026

Right of Withdrawal (EU/Germany)

EU consumers have the right to withdraw from the contract for digital services within **14 days** of purchase, without giving any reason (Widerrufsrecht).

Türkiye

For domestic members, a 14-day right of withdrawal applies under the Turkish Consumer Protection Law (TKHK).

Refund Process

1. Send your refund request to destek@mahalle360.com

2. Your request is answered within 2 business days

3. Eligible refunds are credited within 5–10 business days, depending on your payment method

Cases Where No Refund Is Issued

Requests made after the 14-day withdrawal period has expired

Partially used membership periods (after 14 days)

Contact

destek@mahalle360.com